NEW… Dr. Bennett’s After Hours Pediatric Triage Nurse is Available 7 Days A Week, By Calling 352-404-7728

The Patient-Centered Medical Home & You:

Frequently Asked Questions (FAQ) for Patients and Families

What is a Patient-Centered Medical Home?

Caring about your child is the most important job of the Patient Centered Medical Home. In this personal model of health care, the primary care practice leads a team that collectively takes responsibility for your child’s care. They make sure your child gets the preventive and illness care he or she needs.

Your primary care provider and an extended team of health professionals build a relationship in which they know you, your child, your family situation, and your child’s medical history and health issues. In turn, you come to trust and rely on them for expert, evidence-based health care answers that are suited entirely to your child.

What is a Patient-Centered Medical Home?

There are many benefits to being in a Medical Home:

What does the Medical Home Team do for my child?

The Medical Home team is your child’s team. We provide your child with the care they need, when it’s needed. We customize that care to meet your child’s needs and your expectations. We help you set appropriate health goals for you child and work with you to help your child meet them. We will spend enough time with you to answer any questions you have, so you understand what you need to do to help your child successfully meet their goals. We help you understand all options for care, so you can decide what care is best for your child. And we will always treat you with the respect you deserve: as a full partner in your child’s healthcare.

What type of services does my Medical Home provide?

We provide comprehensive, compassionate, and continuous care for all of our patients:

Will my Medical Home help my child stay healthy?

The care you receive in a Medical Home goes beyond the office visit with the primary care provider:

How can the Medical Home help if my child needs to see a specialist or go to a hospital?

Your medical home team will coordinate your child’s care with other health care providers. If you need a recommendation for a quality specialist, we can help you find one. We will work with those specialists and the hospital to continuously plan and manage your child’s care. 

With your consent, the medical home team will inform specialists and hospitals about your child’s medical conditions and your preferences for care. In addition, we will follow up to obtain information after a specialty visit or hospital stay. We will also follow up with you to make sure your child is getting the care he or she needs, and that you understand the plan of care.

Can my Medical Home help me when I have an emergency?

If you have a medical emergency, please dial 9-1-1.

For other clinical problems or medical advice, call your Medical Home first. We may be able to save you an expensive and inconvenient trip to the emergency room! Depending on the nature of the problem, it might be best addressed by your child’s primary care doctor. We offer same-day appointments and are available 24/7 for advice by phone.

If you go to the emergency room, please let the staff know who your primary care provider is, and ask that they contact us as soon as possible, so we can help them take better care of your child.

What can I do to help my Medical Home team take better care of my child?

Do your best to communicate with your Medical Home team:

How do I access the Medical Home?

We offer convenient same-day and next-day appointments, after-hours phone access, and extended hours:

  • Monday 8:00 AM – 6:00 PM
  • Tuesday 8:00 AM – 6:00 PM
  • Wednesday 8:00 AM – 5:00 PM
  • Thursday 8:00 AM – 5:00 PM
  • Friday 8:00 AM – 3:00 PM 

To make an appointment or for all other matters, call (352) 404-7728. We respond in a timely manner to your phone calls. 

For all urgent matters, you may contact us by phone at any time. If it is after hours, you will be transferred to our free nurse triage service. For all non-urgent matters, general information, or to make an appointment, please call us during normal business hours.

How do I transfer records to the Medical Home?

We will need your consent to obtain your child’s medical records from any previous primary care providers or from specialists your child has seen in the past. Consent forms are available from the front desk and on our website. You can also call during business hours if you need extra copies sent to you.

Can my child be in a Medical Home if we don’t have health insurance?

We accept many insurance plans and cash patients. Call us to discuss your particular situation. Once your child becomes a patient in our practice, we provide the same access and care regardless of your health insurance status.

Depending on your financial situation, you may be eligible for government subsidies to buy private health insurance, or your child may be eligible to enroll in Medicaid. 

For more information and useful tools to check your eligibility, visit or ask one of your care team members for assistance. Additionally, please visit the Florida Department of Children and Families ACCESS website for information about assistance programs

What else can I do to help my child stay healthy?

Here are some educational resources and tools you can use to help your child stay healthy in between visits. We can also provide additional resources during your visit. A resource library from the American Academy of Pediatrics, here you will find information on growth, development, and healthy living for newborns through young adults This website is sponsored by the American Dental Association and includes topics from teething to proper brushing to dental emergencies. Everything your child eats matters. The right mix now can help them be healthy now and in the future. My Plate offers ideas and tips to create a healthier eating style. The Centers for Disease Control has a page dedicated to providing accurate, up-to-date information about vaccines, vaccine safety, and the recommended immunization schedule